fb playtime Privacy Policy

When you register and play on fb playtime, we collect certain personal information that is necessary to operate your account and deliver a safe, personalised gaming experience. This includes your full name, date of birth, mobile number, email address, and payment details such as your GCash or Maya account information. We also collect technical data automatically when you use our platform, including your device type, operating system, IP address, browser type, and session activity logs. This technical data helps us detect unusual login behaviour, prevent fraud, and ensure the platform runs smoothly on your device. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All data collection is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

The personal information we collect is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming and anti-fraud obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential and cannot be opted out of while your account remains active. Your gameplay data and session history help us personalise your experience, recommend relevant game categories, and administer VIP tier rewards accurately. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. fb playtime does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Any use of your data beyond what is described in this policy will only occur with your explicit consent or where required by Philippine law.

We share your personal information only with trusted third parties who are directly involved in delivering our services, and only to the extent necessary for those specific purposes. This includes our licensed payment processors who handle GCash, Maya, and bank transfer transactions, our game content providers who supply the live casino and fish game titles available on the platform, and our identity verification partners who assist with KYC compliance. All third-party service providers are contractually required to handle your data securely, use it only for the agreed purpose, and comply with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, such as in response to a valid court order or regulatory investigation. We do not share your data with any advertising networks, social media platforms, or data brokers. If fb playtime is ever involved in a merger, acquisition, or business transfer, your data may be transferred as part of that transaction, and you will be notified in advance.

fb playtime takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, and sensitive account information such as passwords is stored using strong one-way hashing algorithms. Our systems are hosted in secure data centres with restricted physical and network access, and we conduct regular security assessments to identify and address potential vulnerabilities. Access to your personal data within our organisation is limited to staff members who genuinely need it to perform their job functions, and all such staff are bound by confidentiality obligations. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities promptly in accordance with our legal obligations. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and keep your login credentials confidential.

As a player on fb playtime, you have the right to access the personal information we hold about you, request corrections to any inaccurate or outdated data, and ask us to delete your account and associated personal data subject to our legal retention obligations. You may also request a copy of your data in a portable format, object to certain types of processing, or ask us to restrict how we use your information while a dispute is being resolved. To exercise any of these rights, simply contact our support team by email and we will respond within a reasonable timeframe, typically within 15 business days. Please note that some requests may be subject to identity verification before we can action them, to ensure we are responding to the genuine account holder. Where we are required by law to retain certain records — such as transaction histories for anti-money laundering purposes — we will inform you of this limitation when responding to your request. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance requirements. When your account is closed, we will securely delete or anonymise your personal data within the timeframes prescribed by law, unless we are required to retain it for an ongoing legal or regulatory matter. fb playtime uses cookies and similar tracking technologies on our website and mobile platform to maintain your session, remember your preferences, and analyse how players interact with our platform. Essential cookies are necessary for the platform to function and cannot be disabled, while optional analytics cookies help us improve the user experience and can be managed through your browser settings. We do not use cookies to serve targeted advertising or to track your activity across third-party websites. For more information about managing cookies on your device, please refer to your browser's help documentation or contact our support team.